This warranty, in its entirety, is non-transferable and is only covered by the original purchaser of the flooring for 2 years from the date of installation.

Structural Integrity

Wood Floors warrants it's flooring products as per the grade you have purchased, in their original manufactured condition, to be free from defects in milling, drying and grading. In the unlikely event of warping, cupping or buckling of the product because of manufacturing defects, we will replace or repair the defective flooring pieces at no cost to the customer.

Product Quality

Variation that does not exceed 5% is industry standard and is not considered a defect. Hardwood flooring, being a natural product, will continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may consequently experience some separation between the boards at different times during the year. If such separations do occur, they are not covered by the Warranty. It is important to maintain relative humidity in a home as constant as possible (between 35% and 50%). Use a humidifier or dehumidifier, as appropriate.

Coating Warranty

The coating warranty covers peeling and/or blistering. Changes in sheen levels over time are not considered a defect.

Installation Warranty

Wood Floors installs according to industry standards as set out by the National Wood Flooring Association (NWFA). The specifics can be found on the NWFA website www.woodfloors.org. Wood Floors warranties that their floors will be free from any defects caused directly from an installation error.

Warranty Exclusions

• Negligence - normal wear or damage resulting from high traffic areas, misuse, abuse, excessive pivot - and point loads, negligence or use of cleaning products not recommended (see Care Tips), or application of solvents, corrosives or other chemicals. Damage caused by impacts, blows, rubbing of heavy objects or abrasives, or high heeled or hard heeled shoes.
• Grain variation and colour - every piece of wood and each floor is unique and contains a variety of colours and grains and will not exactly mimic store samples. Colour variations are a natural occurrence due to species, age, grade, and exposure to sunlight or UV rays.
• Coating - sheen reduction is considered surface wear. Also we are not responsible if after coating is complete damages such as foot prints, pets, trades etc. occur due to the required amount of curing time not followed.
• Staining - each piece of wood will take to stain differently, thus making some boards lighter than others.
• Grading Guidelines - this allows for the inclusion of naturally occurring characteristics of wood that contribute to the beauty of a finished floor, variations include grain, colour, knots and mineral streaks.
• Moisture - damage caused by moisture penetration through the sub floor or from on top or underneath. Deterioration caused by wet floors, leaking plumbing, overflowing sinks, environmental conditions, excessive and/or continued exposure to water, or any other similar water damages
• Maintenance - scratches or indentations from accumulated dirt or spills on floor.
• Gapping or Planks - caused by natural expansion and contraction.
• Shrinkage - caused by heat and no humidifier.
• Expansion - caused by too much humidity or moisture.
• Pets - deterioration in any way caused by pets or insects.
• Concrete - solid ¾ hardwood flooring should not be glued to concrete, there are specific systems designed for this application.
• Other items not covered under the warranty include damage caused by natural events such as Mother Nature, construction traffic abuse, squeaking, popping or crackling by any cause other than the mismanufacture of the tongue or groove.

Claims

In the event that there is a claim there are no other warranties expressed or implied other than those listed within this warranty. Wood Floors will pay for one replacement of the portion of the installation that is defective. This includes all reasonable materials and labour. Wood Floors excludes and will not pay consequential or incidental damages. Repair, refinish or replacement of flooring material is the sole remedy. This warranty does not include the cost of labour if the flooring is installed by other than professional installers. It does not apply to any products designated or sold as B-grade that are sold "as is". . This warranty will not be deemed to have failed its essential purpose while Wood Floors is willing to repair or replace defective goods.